From today's baseline, through every assumption, to the new capacity plan
When a service moves to a new provider, platform or location, the first question is how many people it will need after the move, and the honest answer is a chain of assumptions rather than a single number. This tool makes the chain visible. Enter today's baseline at a macro level: contacts per transaction by country and channel, or contacts by channel if you have no rate data, with handle time, concurrency, shrinkage and occupancy. Then list the assumptions about how the work changes after the move (more contacts per transaction, a channel shift, slower handling on new tools, a go-live penalty, extra heads for overlap), each with a low, an expected and a high value, a source, a confidence and an owner. The page walks from today to the new plan one assumption at a time, ranks the assumptions that matter most, and gives lower, expected and higher plans plus the go-live peak. Save the scenario, download a plain-text report or the walk as a picture for your slides. Everything runs in your browser; nothing is sent anywhere.
From today's baseline, through every assumption, to the new capacity plan